Category: Uncategorized

My Top 10 New Year Resolutions for 2019

2019 New Year Resolutions

I looked at the calendar today and realized that the end of the year is very close. So I decided that now is the right time to make the New Year resolutions. Like KPIs, NYRs are important because they help monitor my continuous improvement. Usually, I do not do this because I don’t need to […]

Are You the One on the Top?

According to Gallup, managers account for at least 70% of the variance in employee engagement scores across business units. The leaders’ influence trickles down throughout the entire organization. Simplifying the map, we may estimate that, in an average hierarchy, the CEO is accountable for almost 25% of the frontline engagement! That is why ALL performance […]

Meetings Made Meaningful

EVERYONE complains about the unmanageable amount of time spent on meetings, and the cost to the company. Some “disruptive” managers attempt to ban ALL meetings, but that does not work in our knowledge economy. To make your meetings meaningful and effective, we developed a Meeting Management Monitor that will help you achieve up to 50% […]

THE ANSWER IS EXCELLENCE

There are three ways to improve business performance of any organization: Technology – Processes – People. New technology may give you a sizeable performance boost. However, it will NOT guarantee you a lasting competitive advantage because your competitor will probably invest in similar equipment or technology. New equipment will not protect you in case of […]

Performance Improvement History in Formulas

A very Lean process Improvement history, with key milestones from ancient times – to our days. Feel free to add important events or correct the math.

Are you one of OZ?

Are you one of OZ? It is very hard to believe but it’s been 10 years since we had that wonderful BBQ in the Windsor Station courtyard…. There’s no cozy courtyard anymore, and we have all gone our own ways that were unknown to most of us ten years ago. At OZ, we had an […]

Project Management: Eating an Elephant

elephant pm

Here’s how to plan and deliver your project without a project management certification: just imagine that you have to eat an elephant, and follow these steps. If the elephant is really big, find the way to have only one elephant dropped on your plate. Make sure that the elephant is … well, does not move. This […]

Team Values and Performance

Team Values Map

A VP friend complained the other day that “the job is OK but I can’t get myself to the office, every day.” Before that statement, he looked and sounded like a happy senior executive steady and successful on his career path. Not true, he says. He is actually envious of people who have found their […]

Always Stand Up for Your Real Team

As a leader, you have to always stand for your team, right? Wrong. Rather, first, you need to make sure you realize which team is “your team.” That may sound counterintuitive but that’s life. Being a manager (team lead, manager, director, etc.), you are in charge of a unit consisting of several individuals. If you […]

Canada Cost Post-Saving Math

Freising, Munich area, Germany

(On the photo, a post(wo)man delivering mail to the residents of Freising, Munich area) Door-to-door mail delivery to urban customers has been phased out in Canada in the last five years. This was a major cost-saving initiative of Canada Post. As a performance improvement specialist, I doubt its value for Canadians.  Without a doubt, there is […]