Tag: organizational change

When you have a health problem, do you see a specialist?

When you have a health problem, do you see a specialist?

When you have a health problem, you see a specialist. You don’t ask “Hey, you don’t have diabetes, how can you tell me what to do?” When you have a legal problem, you see a lawyer. You do not ask the lawyer if he has ever been divorced or – better – had a felony […]

You Don’t have to be Steve Jobs to Run Meaningful Meetings

You Don’t have to be Steve Jobs to Run Meaningful Meetings

Last week, I attended a meeting at an organization that I will not name here, although they will hardly ever read this because everybody in the organization is “crazy busy.” No wonder: about 20 people attended the meeting, half of them dissolved soon because they were “triple-booked,” and no decision or minutes followed, of course. […]

THE ANSWER IS EXCELLENCE

THE ANSWER IS EXCELLENCE

There are three ways to improve business performance of any organization: Technology – Processes – People. New technology may give you a sizeable performance boost. However, it will NOT guarantee you a lasting competitive advantage because your competitor will probably invest in similar equipment or technology. New equipment will not protect you in case of […]

Always Stand Up for Your Real Team

Always Stand Up for Your Real Team

As a leader, you have to always stand for your team, right? Wrong. Rather, first, you need to make sure you realize which team is “your team.” That may sound counterintuitive but that’s life. Being a manager (team lead, manager, director, etc.), you are in charge of a unit consisting of several individuals. If you […]

Analyzing the Purpose of Starbucks Training

Analyzing the Purpose of Starbucks Training Starbucks training and values

Dan Pontefract gave a good rundown of the recent continent-wide racial-bias training that Starbucks developed and delivered in record time. Starbucks reacted in an exemplary manner, but has the training achieved the goal? Unless we tacitly agree that the actual goal of Starbucks was to stomp out the public-relations wildfire, their expensive exercise has not […]

Canada Cost Post-Saving Math

Canada Cost Post-Saving Math Freising, Munich area, Germany

(On the photo, a post(wo)man delivering mail to the residents of Freising, Munich area) Door-to-door mail delivery to urban customers has been phased out in Canada in the last five years. This was a major cost-saving initiative of Canada Post. As a performance improvement specialist, I doubt its value for Canadians.  Without a doubt, there is […]

Canoeing with Mintzberg

Canoeing with Mintzberg Canoeing with Mintzberg

The CoachingOurselves Reflections 2017 – Rebalancing Society conference was an outstanding 3-day event filled with ideas, presentations and passion shared with us by the brightest minds: Henry Mintzberg, Philip Kotler, Dan Ponterfract, Ed Schein, Jonathan Gosling, Mitch Joel and many other prominent thinkers, businesspeople and coaches. This true feast of sustainable leadership was concluded with a savory dessert – The Great Canadian Canoe Trip, […]