According to Gallup, managers account for at least 70% of the variance in employee engagement scores across business units. The leaders’ influence trickles down throughout the entire organization. Simplifying the map, we may estimate that, in an average hierarchy, the CEO is accountable for almost 25% of the frontline engagement! That is why ALL performance […]
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THE ANSWER IS EXCELLENCE
There are three ways to improve business performance of any organization: Technology – Processes – People. New technology may give you a sizeable performance boost. However, it will NOT guarantee you a lasting competitive advantage because your competitor will probably invest in similar equipment or technology. New equipment will not protect you in case of […]
Performance Improvement History in Formulas
A very Lean process Improvement history, with key milestones from ancient times – to our days. Feel free to add important events or correct the math.
Are you one of OZ?
Are you one of OZ? It is very hard to believe but it’s been 10 years since we had that wonderful BBQ in the Windsor Station courtyard…. There’s no cozy courtyard anymore, and we have all gone our own ways that were unknown to most of us ten years ago. At OZ, we had an […]
Project Management: Eating an Elephant
Here’s how to plan and deliver your project without a project management certification: just imagine that you have to eat an elephant, and follow these steps. If the elephant is really big, find the way to have only one elephant dropped on your plate. Make sure that the elephant is … well, does not move. This […]
Team Values and Performance
A VP friend complained the other day that “the job is OK but I can’t get myself to the office, every day.” Before that statement, he looked and sounded like a happy senior executive who was steady and successful on his career path. Not true, he says. He is actually envious of people who have […]
Always Stand Up for Your Real Team
As a leader, you have to always stand for your team, right? Wrong. Rather, first, you need to make sure you realize which team is “your team.” That may sound counterintuitive but that’s life. Being a manager (team lead, manager, director, etc.), you are in charge of a unit consisting of several individuals. If you […]
Canada Cost Post-Saving Math
(On the photo, a post(wo)man delivering mail to the residents of Freising, Munich area) Door-to-door mail delivery to urban customers has been phased out in Canada in the last five years. This was a major cost-saving initiative of Canada Post. As a performance improvement specialist, I doubt its value for Canadians. Without a doubt, there is […]
Unlock an Extra Hour Daily: A Practical Exercise for Work-Life Balance
Imagine gaining an extra hour every day to spend with your family or away from the office. The best part? It won’t cost you a dime. All you need is a pen and paper. Over the years, I have conducted this exercise with numerous clients, and the results have consistently been positive. On average, you […]
If Zuck Were Project Manager, He’d Learn More ‘Tricks’
Sheryl Sandberg (Facebook COO) once praised her boss for “trying to make meetings as productive as possible.” According to her, Mark Zuckerberg “asks people to send materials in advance so we can use the time for discussion” and “we try to be clear about our goal when we sit down for a meeting–are we in […]