Introduction: The Amazon Returns Experience A few weeks ago, I had to return an item I bought on Amazon. Recently, Amazon added a drop-off option at Staples stores—just show the QR code they provide, no packaging or postage required. Although it takes me a few minutes longer to drive to Staples than to the nearest […]
Tag: engagement
Canada Post: Road to Reinvention
Is it time to shut down Canada Post? Canadian postal workers plan to strike if their demands aren’t met. While this news could raise eyebrows, it didn’t raise much concern for most Canadians, who are unlikely to feel the impact even as the holiday season approaches. Canada Post’s slide into irrelevance seems almost inevitable—but is […]
UVALDE, BOEING, COJONES, and Shared Values
It took the US JD 604 days to acknowledge the glaring truth: the police response to the May 24, 2022, deadly Uvalde, Texas, elementary school shooting was “a failure that should not have happened.” Well, duh!.. One year, seven months, and 25 days, and nearly 600 pages later, the report highlights “a sweeping array of […]
The Performance Triangle – Balancing Workplace Hygiene, Motivation, and Engagement
The Performance Triangle components – workplace hygiene, motivation, and engagement – shape organizational performance.
How to Measure Employee Engagement
Whether you are building a team from scratch or planning to improve the engagement of the existing team, you need to start measuring and monitoring employee engagement as soon as possible. This is Part 3 of “How to improve employee engagement”. Here you will learn why measuring employee engagement is important and how to set up […]
Employee Engagement: Practical Steps to Take Now
This is Part 2 of “How to improve employee engagement”. In Part 1, we discussed “What is employee engagement” and how much it costs to not have an engaged workforce (more than you might imagine). In this part, we introduce the first practical steps you should take to improve your team’s engagement. While searching for […]
Unlocking Employee Engagement: Driving Productivity and Profits
As we enter the knowledge economy, forward-thinking leaders are increasingly looking to employee engagement as a key driver of sustainable productivity growth.
Learn more about employee engagement, its tangible benefits, and how to improve and measure it.
Maslow’s Hierarchy of Needs: a Must-Have Tool in the Knowledge Economy
Abraham Maslow’s hierarchy of needs may be less popular than the Myers–Briggs Type Indicator (MBTI) – but it is much more meaningful and powerful as a performance enhancement instrument.
Applying Maslow’s Theory Today
Abraham Maslow’s Theory of human motivation is like Isaac Newton’s laws of motion: neither of them has an expiration date. New theories often come to the fore, but after a while, it becomes obvious that they are nothing more than derivatives and only confirm the original idea. With the shooting epidemic sweeping the US, everyone […]
Productivity Challenges in the Knowledge Economy
Recently, Google announced a productivity improvement crusade. This is not unexpected. Google appears to be following the steps of many tech companies that went from boom to bust pretty quickly. It is noteworthy that they all had similar strategies and roadmaps, as many of them would become deliriously successful (read: obscenely profitable), then stagnate, and […]