Elon Musk’s latest scheme to “fix” the government is nothing original. Startup execs have been “moving fast and breaking things” for years—usually leaving others to clean up the wreckage. Musk’s latest experiment—he calls it DOGE (Demolition Of Government Entities??)—is just another chaotic change project. And anyone with real-world experience knows these rarely go as planned. […]
Tag: organizational change
Reviving Canada Post: A Blueprint for Resurrecting Canada’s Economy
Introduction: The Amazon Returns Experience A few weeks ago, I had to return an item I bought on Amazon. Recently, Amazon added a drop-off option at Staples stores—just show the QR code they provide, no packaging or postage required. Although it takes me a few minutes longer to drive to Staples than to the nearest […]
Canada Post: Road to Reinvention
Is it time to shut down Canada Post? Canadian postal workers plan to strike if their demands aren’t met. While this news could raise eyebrows, it didn’t raise much concern for most Canadians, who are unlikely to feel the impact even as the holiday season approaches. Canada Post’s slide into irrelevance seems almost inevitable—but is […]
When Quality Meets Diversity, Diversity Wins
Apparently, not many people wanted to admit that When Lean and Safety Meet, Lean Wins — but today many businesses are more cautious with Lean, thanks to Boeing. And here’s more good news! Recently, we learned that When Diversity meets Quality, Diversity wins. This time, it did not cost 346 lives, thanks to Boeing again! […]
Boeing Lean Blowout: Losing It on the Fly
The news of loose bolts and other ‘installation issues’ in the grounded Boeing 737 Max 9 jets is undeniably concerning. However, there is a silver lining to this revelation: I am confident that these appalling disasters are direct consequences of “lean” production, regardless of what it may be labelled at Boeing for political reasons. Ironically, […]
EXCELLENCE: The Subtle Art of Reframing Your Elephant
If Tom Peters had written Anna Karenina, he would have started the novel with the words: “All struggling companies are alike; each successful organization excels in its own way.” Achieving Excellence means different things to different companies, and therefore their strategies may vary. Except that in many cases, they don’t. Driven by a uniquely American […]
The Performance Triangle – Balancing Workplace Hygiene, Motivation, and Engagement
The Performance Triangle components – workplace hygiene, motivation, and engagement – shape organizational performance.
How to Measure Employee Engagement
Whether you are building a team from scratch or planning to improve the engagement of the existing team, you need to start measuring and monitoring employee engagement as soon as possible. This is Part 3 of “How to improve employee engagement”. Here you will learn why measuring employee engagement is important and how to set up […]
This Show Must Go Off!
My second encounter of the third kind with Rogers was shorter than the first – but appallingly useless.
Employee Engagement: Practical Steps to Take Now
This is Part 2 of “How to improve employee engagement”. In Part 1, we discussed “What is employee engagement” and how much it costs to not have an engaged workforce (more than you might imagine). In this part, we introduce the first practical steps you should take to improve your team’s engagement. While searching for […]