Enhance Your Process Performance
Are you looking for ways to improve your business processes without a hefty investment? Look no further! Our simple and effective method and tool will help you assess and enhance your process performance, delivering measurable results within days.
Introducing the Process Performance Potential (PPP) tool, developed in collaboration with a client striving for excellence. This practical tool consists of ten straightforward questions designed to help you easily evaluate and score your business processes. We’ve intentionally avoided complex jargon like “maturity model,” opting for a clear approach focused on identifying whether your processes are on the right track. We call it the Process Performance Potential tool because it provides an indication of that progress.
This is a significant improvement over the cumbersome legacy audit and assessment methods that production and operations managers often neglect. Moreover, it offers a more practical and results-oriented approach than traditional frameworks like Lean/Six Sigma or Agile.
Our user-friendly 1-10 rating scale provides a total score up to 100, eliminating the need for complicated calculations. Forget about comparing yourself to industry averages. Instead, set your own performance benchmarks and concentrate on continuous improvement, irrespective of competitor achievements. By focusing on progress over comparison, you’ll elevate your performance and achieve excellence on your own terms.
And now our PPP tool is available for your use!
Of course, before you can measure and improve your processes, it’s important to first have at least some processes in place. Assuming you already have a process in place, there’s an essential question that must be answered before moving forward: Does this process impact our key performance indicators (KPIs)?
Before asking yourself the ten questions, you need to answer the #0 question:
Does this process impact our KPIs?
For deeper insights, consider the following subtotals alongside the overall score (ideally aiming for 100): baseline quality (questions 1-4), sustainability (questions 5-7), and growth (questions 8-10). By periodically revisiting these questionnaire assessments every quarter or half-year, you’ll gain a comprehensive understanding of your current performance and identify areas for improvement.
Without further ado, here are the ten questions that have proven highly effective in driving process improvement:
- Are the process outputs clearly defined and measurable?
- Are the process inputs clearly defined and measurable?
- Are the intermediate deliverables (milestones) clear?
- Has this process been documented as described/applied?
- Do all process steps have owners?
- Are process interfaces and handover points clear?
- Do all process participants accept and adhere to the documented process?
- Is historical process data maintained?
- Has the process been reviewed in the last 6÷12 months?
- Does the team (all process participants) contribute to the process improvement?
Begin by asking these questions, and prepare to be amazed by the immediate results you’ll see. The journey to enhanced process performance starts here and now.
UPDATE: You can now download the PPP tool – Excel table and graph – right here. The grey cells are editable: simply replace the dummy data with your scores – and begin your improvement journey.
You may also gain a lot from improving your meetings. Try our MMM tool if you want immediate results.
And Yes, you could improve 99 percent of your meetings.