Introduction: The Amazon Returns Experience A few weeks ago, I had to return an item I bought on Amazon. Recently, Amazon added a drop-off option at Staples stores—just show the QR code they provide, no packaging or postage required. Although it takes me a few minutes longer to drive to Staples than to the nearest […]
Category: employee engagement
Canada Post: Road to Reinvention
Is it time to shut down Canada Post? Canadian postal workers plan to strike if their demands aren’t met. While this news could raise eyebrows, it didn’t raise much concern for most Canadians, who are unlikely to feel the impact even as the holiday season approaches. Canada Post’s slide into irrelevance seems almost inevitable—but is […]
UVALDE, BOEING, COJONES, and Shared Values
It took the US JD 604 days to acknowledge the glaring truth: the police response to the May 24, 2022, deadly Uvalde, Texas, elementary school shooting was “a failure that should not have happened.” Well, duh!.. One year, seven months, and 25 days, and nearly 600 pages later, the report highlights “a sweeping array of […]
360-degree Assessment: Best Practices
Every New Year celebration comes with the burden of annual performance reviews. More often than not, the review includes a dreaded 360-degree assessment. I am not going to spend your time on the well-documented downsides of this tool. On the contrary, the tool may be essential for people development – if you follow these Assessment-360 […]
STEM Gender Gap: Shining Light on the Path to Fulfilling Future
Gallup is worried that females born between 1997 and 2011 are somewhat less interested in STEM sectors, compared with males. The rest of us should have more to worry about. According to a recent survey, the primary reason for ladies’ reduced interest in STEM is simple: more women than men “don’t enjoy STEM.” It is […]
Beyond Criticism: Redefining 360-Degree Feedback for Success
In a recent podcast, esteemed management consultant Pat Lencioni blasted the universally-known 360-Degree Assessment tool, tearing it apart virtually. Surprised initially, I soon realized that Pat’s negative experience was rooted in the worst version of the tool. My extensive use of 360-Degree Feedback over the years, with various clients, has proven exceptionally helpful. What would […]
The Performance Triangle: Three Factors that Boost Team Potential
In this post, you’ll learn the core differences and similarities between employee engagement, motivation, and job satisfaction. The Performance Triangle offers a powerful visualization of the interplay of factors that impact your team’s performance. By leveraging this model, you can identify the specific areas that need improvement and develop a strategy to achieve excellence. By […]
How to Measure Employee Engagement
Whether you are building a team from scratch or planning to improve the engagement of the existing team, you need to start measuring and monitoring employee engagement as soon as possible. This is Part 3 of “How to improve employee engagement”. Here you will learn why measuring employee engagement is important and how to set up […]
Best Employers and Top Universities, Part 2
Do you need a university degree? Here’s what may save you a lot of money and a few precious years of your life: To build a successful career in the Knowledge Economy, you most likely don’t need a degree. Only 300 out of 2900 large organizations made the final list of Canada’s Best Employers – […]
Employee Engagement: Practical Steps to Take Now
This is Part 2 of “How to improve employee engagement”. In Part 1, we discussed “What is employee engagement” and how much it costs to not have an engaged workforce (more than you might imagine). In this part, we introduce the first practical steps you should take to improve your team’s engagement. While searching for […]